DirectTV Customer Service
Is This Customer Service?

I think I was treated unfairly by DirectTv.

All we wanted to do UPGRADE to local channels and put another receiver in the bedroom. Simple enough. I also wanted the internet dish. More income for DirectTV. So what's the problem?

I called and set up a date to do the satellite upgrade, the man that took my order informed me that my dish was old I needed a new receiver in order to get the local channels. Simple enough.

I told the man I was speaking with that the telephone doesn't ring at the place I wanted the TV dish. I made if VERY CLEAR that he needed to call another number. He said that he had put the correct telephone number in the comments section. He couldn't just change the home telephone number. Appointment was set up between 1 pm and 5 pm

I took off work (loss of income @ $30. an hour). At about 2 pm I called the number that they had given me. The installation company, a seperate company for DirectTv, canceled the order because I didn't answer the phone. After a long time on the phone, getting hung up on, calling back and finally speaking with a supervisor:

All I wanted was "DirectTV company to do is what they said that they would do". They had 4 hours to come out and complete the job. They had no idea who the installation company was (Don't they keep records of who is the installation company that they contracted out the job?) and all they could do was re-schedule. The supervisor finally told me that there was no way that they could come out today and I would have to re-schedule.

Re-schedule was set up again. Another day off work (loss of income @ $30. an hour). The installation man shows up this time. He came in my home and said that I needed a new receiver, and that he didn't have one. WASN'T THAT MY ORIGINAL ORDER????? I told him to forget the bedroom and just put that receiver in the living room.

He then told me that he couldn't do that either. It had to be grounded and there was no way to ground the dish. NOW, I have had DirectTV for almost 5 years, and it was never grounded? So again I called. They said that there was nothing that they could do until we got a way to ground the dish. ISN'T THAT WHAT THE INSTALLATION CREW DOES???

I canceled my order and went with another company. I no longer want to have anything to do with your company. You not only lost a customer, you lost additional income to your company. This is not the way to keep customers. I also tell everybody about my experience with your company. I also have put up a web site about the customer service with your company and it will stay up until I am credit this bill.

I feel that you should credit my account for this payment. I have lost two days of work to do a job that your company couldn't do. I feel that you lost alot more than I did. BUT IT WAS YOUR MISTAKE.